- #Ilok license manager missing component install
- #Ilok license manager missing component update
- #Ilok license manager missing component upgrade
#Ilok license manager missing component upgrade
Anyone making a minor upgrade (like me), anyone buying a new plug in, anyone selling old plugs on ebay, etc. When you say “Of course, professional users know to never (as in never, ever) upgrade essential software either the first week it’s released (much less the first day) or immediately before a session” you disregard the fact that Pace offered no alternative.
Pace made a MAJOR error and has done a horrible job of supporting its customers, and it is not over yet. Still, perhaps due in part to your personal experience, your story leaves the impression that the issue wasn’t that big a deal to begin with and that it has been fixed. I understand that you walk a fine line in your position as an industry web writer. You are reporting that the issue was resolved within 24 hours but that has absolutely not been my experience. Some users seem to have found solutions and some, like you, report having only minor issues, but there are people still left in the dark. Gearslutz forum members still report being stuck and Pace is not responding to their emails. I wrote a third time asking for help and have received no response. I wrote back and their response was a longer form letter with no information or suggestions. Their response was a form letter with no information or suggestions. I found the ilok support email address hidden on their website and started a support ticket. I tried uninstalling the manager and I couldn’t even do that. There was absolutely no indication on Pace’s website that there may be issues with the new manager and, as there was no option to use the old system, I installed the new ilok software.
#Ilok license manager missing component install
I upgraded my studio computer last week and needed to install software over the weekend. I use Pro Tools and depend on it to get my work done. For some people, including myself, the issues were major and remain unresolved. While I would agree that the changes to the license manager seem like steps in the right direction, the rollout of their new system has been a mess and their handling of the situation has been horrid. I would be back into my session with all my plugins in minutes… With the iLok, I never had to worry about switching systems, bringing plugins to other studios. And I’m talking as a USER now – not a developer.
Because the iLok is the most convenient thing on the planet and I can’t live without it.
#Ilok license manager missing component update
However, I can attest that fixes are already in place, and deactivating and reactivating licenses that say temporary seem to solve all issues.Įven before this new iLok client update error, there seemed to be an aura of hate against iLok and I truly don’t understand why. This was a mistake, and now PACE, and anyone who is having problems, are paying the price for it. I can relate to PACE because like them, we are a small technology company that is trying to make a good product…Clearly, the system migration wasn’t tested enough before going live. But at least it shows that they are taking some positive steps to communicate. That of course is not enough consolation for those who were unable to work yesterday. “I think PACE should have been much more up front yesterday in acknowledging the problems, and I’m glad that today they have finally taken measures to do so.
0 kommentar(er)
